Managed IT Plans Built Around Your Business
Not every business needs the same IT program. Our plans range from straightforward support for smaller organizations to advanced security, compliance, and strategic governance for complex environments.
Choose the level of IT management your business needs.
Business Simple IT Essentials
Straightforward IT support and essential protection for smaller businesses, generally under 35 users.
- Unlimited remote help desk during business hours
- Monitoring, patching, and endpoint protection
- Ransomware detection and endpoint backup
- Standardized onboarding and documentation
- Annual technology review
Innovative Complete
Complete IT management, user protection, strategic guidance, and proactive oversight from one accountable partner.
- Everything in Essentials, plus advanced email and user security
- SaaS and Microsoft 365 / Google Workspace protection
- Strategic Technology Advisory and Technical Alignment Manager guidance
- Priority support and defined onsite allowance
- Quarterly business and technology reviews
Innovative Advanced
Advanced protection and formal technology governance for organizations where downtime or compliance failures carry real consequences.
- Everything in Complete, plus 24/7 SOC monitoring and MDR
- Vulnerability scanning and penetration testing
- Compliance-readiness assessments and gap reporting
- Executive cybersecurity and posture reporting
- Formal annual technology and security roadmap
Starting prices reflect the base service level. Final pricing depends on users, devices, locations, servers, security-log sources, retention, compliance requirements, and the overall complexity of the environment.
Innovative Co-Managed IT
Extend your internal IT capabilities without replacing your team. Innovative provides the additional support, cybersecurity, infrastructure expertise, project resources, and strategic guidance your organization needs—while your internal IT staff retains the responsibilities that make sense for them.
- Advanced escalation support
- Help-desk augmentation
- Datto RMM and endpoint management
- Endpoint and user-security services
- Microsoft 365 and cloud administration
- Backup and business-continuity management
- Network and infrastructure engineering
- Cybersecurity monitoring and response
- Compliance and risk-management assistance
- Project engineering and migrations
- Technical Alignment Manager services
- Strategic Technology Advisory and technology roadmaps
- Coverage during vacations or staffing gaps
- After-hours or specialized support where scoped
Co-managed engagements are custom-priced based on the responsibilities retained by your internal team, the services Innovative provides, the number of users and locations, security requirements, tools already in place, and the level of engineering or strategic support required.
Strategic Technology Advisory and technical alignment services can be incorporated into a customized co-managed IT plan based on the responsibilities retained by the client’s internal IT team.
Full Plan Comparison
Included, Limited, Optional, or Separately Scoped — organized by category so you can see exactly what each plan covers.
| Category | Business Simple IT Essentials | Innovative Complete | Innovative Advanced |
|---|---|---|---|
| Help Desk & Support | Included – Remote help desk for covered users and supported devices during standard business hours. | Included – priority support | Included – priority support, most frequent reviews |
| Endpoint Management | Included – Proactive device monitoring and management (Datto RMM) | Included – Complete endpoint protection and patch management (Kaseya 365 Endpoint) | Included – same as Complete, plus posture reporting |
| Endpoint Security | Included – Datto AV, Datto EDR, ransomware detection | Included – expanded Kaseya 365 Endpoint security | Included – Correlated security monitoring across endpoints, identities, cloud services, and networks |
| Endpoint BackupNot full server, Microsoft 365, or business-continuity backup | Limited – subject to storage/retention limits | Included – backup administration | Included – extended retention as licensed |
| Email & User Security | Separately Scoped | Included – INKY Advanced, dark-web monitoring, security-awareness training, phishing simulations | Included – same as Complete, plus advanced monitoring |
| SaaS & Microsoft 365 Protection | Separately Scoped | Included – SaaS Alerts, SaaS backup, Entra ID backup where applicable | Included – same, plus cloud-log monitoring |
| Network Management | Limited – basic network and firewall monitoring | Included – network and firewall management | Included – same, plus advanced correlation |
| Vendor Management | Limited – remote vendor coordination when IT-related | Included – vendor and ISP coordination | Included – same |
| Strategic Technology Advisory | Not Included | Included – Quarterly strategic technology reviews, annual budget planning, lifecycle planning, risk prioritization, and a documented technology roadmap | Included – more frequent strategy meetings, formal roadmap |
| Technical Alignment Management | Not Included | Included – TAM services, standards & alignment reviews | Included – more frequent TAM reviews |
| Vulnerability Management | Not Included | Not Included | Available and scoped according to the organization’s security, compliance, retention, and monitoring requirements. |
| SIEM, MDR & SOC | Not Included | Not Included | Available and scoped according to the organization’s security, compliance, retention, and monitoring requirements. |
| Compliance Management | Not Included | Optional – basic risk reporting only | Available and scoped according to the organization’s security, compliance, retention, and monitoring requirements. |
| Penetration Testing | Not Included | Not Included | Available and scoped according to the organization’s security, compliance, retention, and monitoring requirements. |
| Reporting & Governance | Limited – annual technology review | Included – basic risk reporting, quarterly reviews | Included – executive reporting, BC/DR & incident-response planning |
| Onsite Support | Not Included – remote-first | Included – Priority onsite scheduling, with included or separately billed onsite time defined in the service agreement. | Included – same, with priority scheduling |
| Projects & Migrations | Separately Scoped | Separately Scoped | Separately Scoped |
Technology Behind the Plans
Innovative’s plans are delivered using an integrated technology stack managed and supported by our team. Product names are listed here for transparency — the value of each plan is Innovative’s engineering, monitoring, and accountability behind these tools, not the tools alone.
- Datto RMM
- Kaseya 365 Endpoint
- Kaseya 365 User
- INKY Advanced
- SaaS Alerts
- Datto endpoint and SaaS backup
- Kaseya SIEM
- Kaseya MDR
- Compliance Manager GRC
- VulScan
- vPenTest
- IT Glue
- Autotask
Frequently Asked Questions
Is the $95 plan available to every business?
Essentials is intended for smaller, standardized environments, generally with fewer than 35 users. Servers, multiple locations, regulated data, specialized applications, around-the-clock operations, or advanced security requirements may require a higher service level.
Are Microsoft 365 licenses included?
No. Microsoft 365, Google Workspace, telephone, cloud, and other third-party subscriptions are separately licensed unless explicitly included in a written proposal.
What is the difference between Strategic Technology Advisory and Technical Alignment Management?
Technical Alignment Management focuses on the operational health and standardization of your technology environment. Strategic Technology Advisory uses those findings to help leadership prioritize risks, plan technology investments, prepare budgets, manage equipment lifecycles, and maintain a long-term technology roadmap. Together, these services connect day-to-day technology management with the organization’s business goals.
Does the top plan make us compliant?
No provider can guarantee compliance simply by installing tools. Innovative helps establish, document, monitor, and maintain technology controls that support applicable compliance requirements.
Are projects included?
Routine management and support are included according to the selected plan. Major migrations, office moves, new deployments, cabling, cloud projects, and substantial remediation work are separately scoped.
Can Innovative support multiple locations?
Yes. Innovative supports growing and multi-location organizations with centralized management, remote support, and coordinated onsite assistance.
Do you offer co-managed IT for organizations with internal IT staff?
Yes. Innovative can supplement an existing IT department with escalation support, help-desk capacity, cybersecurity, monitoring, backup, infrastructure expertise, project resources, Strategic Technology Advisory, and Technical Alignment Management. Co-managed engagements are custom-priced because responsibilities are divided according to the organization’s existing staff, tools, locations, and operational requirements.
Pricing is based on supported users and the requirements of the environment. Microsoft 365, Google Workspace, telephone service, hardware, cloud consumption, server backup, business-continuity storage, projects, onboarding, compliance licensing, and certain third-party subscriptions may be separately quoted. Advanced security and compliance services — including SIEM, MDR, 24/7 SOC monitoring, vulnerability scanning, automated penetration testing, and compliance program management — are available and scoped according to each organization’s security, compliance, retention, and monitoring requirements, consistent with the Full Plan Comparison above. Plan eligibility is confirmed following an environment review.
Not sure which plan fits your business?
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