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Business Phone Systems & VoIP Management

Reliable Communications
for Growing Organizations

Reliable Communications for Growing Organizations

We provide reliable telephony and VoIP management designed for modern, multi-location organizations. From daily operations to after-hours coverage, we ensure your communication systems work the way your business actually operates.

We provide reliable telephony and VoIP management designed for modern, multi-location organizations. From daily operations to after-hours coverage, we ensure your communication systems work the way your business actually operates.

Telephony Built for Real-World Business Operations

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We design and manage phone systems that adapt with your business, including:

Business communications change constantly — holidays, staffing changes, growth, emergencies, and seasonal schedules all impact how calls should flow.

  • Intelligent call routing and schedules

  • After-hours and holiday messaging

  • Ring groups, queues, and escalation paths

  • Voicemail and call handling rules

  • Recorded greetings and announcements

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Founded in

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Years of Experience

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Client-Focused Approach

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IT Monitoring & Support

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VoIP Systems Managed as Part of Your IT Environment

Unlike standalone phone vendors, we manage VoIP systems as part of your broader IT environment.

This means:

  • Network readiness and call quality monitoring

  • Secure configurations and access controls

  • Coordination with firewalls and internet providers

  • Centralized management across all locations

  • Documentation and consistency over time

Not sure if your current phone system is set up correctly?
We can review call flow, reliability, and after-hours coverage.

Let’s Talk.

Our goal is simple: ensure every caller reaches the right place at the right time.

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Your phone system should support your business — not create stress or confusion.

A confidential discussion to review reliability, call flow, and operational needs.

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PNG - Innovative Now
Supporting-Multi-Office-&-Customer-Facing-Organizations

Supporting Multi-Office & Customer-Facing Organizations

For organizations with multiple offices or customer-facing operations, phone systems must be consistent, reliable, and easy for staff to use.

We support:

  • Multi-location call routing

  • Centralized administration with local flexibility

  • Consistent caller experience across offices

  • Rapid updates during operational changes

  • Coordination of on-site support when required

Comprehensive Telephony & VoIP Services
for Business Operations

Comprehensive Telephony & VoIP Services for Business Operations

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What We Do

Delivering Reliable Business Telephony and VoIP Solutions

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VoIP Phone Systems

Cloud-based phone systems delivering flexible and reliable business communications.

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Call Management

Advanced call routing, voicemail, and call handling features.

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Unified Communications

Integrating voice, messaging, and collaboration into one platform.

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Remote Calling

Enabling secure business calling for remote and mobile teams.

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System Setup

Professional VoIP setup, configuration, and ongoing system management.

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Call Security

Protecting voice communications with encryption and security controls.

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VoIP Consulting

Strategic planning to optimize telephony systems for business needs.

Clients Testimonials

We have work and partnered with Innovative on many projects, both large and small over the years. They are someone we can always count on to assist us no matter what the situation or issue is. They are the first call we make for products and services.

Steve Carlson, President

Teledata Pros

Robert Serdoz is one of the savviest IT professional that I know in Las Vegas. He started his career when he was just 16 years old working as an IT manager for Clark County Title. He quickly earned an amazing reputation for his innate ability to manage and build networks in the Vegas valley. By age 18 he was so highly respected in the industry that he was offered a job as an IT Director with a fortune 500 company in Vegas.

Karen Morris

Cox Business

Our organization of about 200+ users and multiple office locations needed to go remote within a week. INS assisted in getting all users the ability to log into the respective remote environments quickly and efficiently. Insuring that not only would our employees be able to work from home via VPN but also insuring the security of our various companies’ data. Even continuously assisting in end user support to those that run into issues connecting.

Chris Lockhart

inenvi

Innovative was fantastic in helping us switch our office to primarily working remotely. We made the decision quickly, and they were able to respond just as quickly to make sure everyone was able to work right away. Every single person in our office had issues getting their printers to work, but Innovative was able to help them remotely and make sure things were working. They also made sure our data is secure with everyone accessing the office remotely, which is especially important with a law firm.

Laura A. Deeter, Esq.

Ghandi Deeter Blackham

Lochsa Engineering has had the pleasure of working with Robert Serdoz and Sal Arango of Innovative Network Solutions from 2004 till the present in 2020. Our working relationship has included a building move in 2007 and several network upgrades over the years including transitioning into VMWare. Last year Innovative installed external security cameras on the exterior of our buildings. Most recently Innovative finished a network upgrade/switchover to new HP Servers with a new HPE Nimble Storage array with 10gb Cisco Switches. Innovative Network Solutions performed their service professionally and are responsive to our requests. In the future Lochsa Engineering will continue to use Innovative and absolutely encourage other businesses to do the same.

David S. Peterson P.E., S.E., Principal

Lochsa Engineering

INS is well respected in the Las Vegas area. Time and time again we talk to vendors for various IT projects and when we mention that our Cisco partner is INS they all know who we are talking about and hear, “oh yeah, those guys are good.

Joe Jobson, IT Manager

JCM American Corporation

No location is treated as secondary — every office is supported with the same standards.

Event-Based & Operational Changes Made Easy

Businesses don’t operate on static schedules.

We help manage phone system changes related to:

  • Weather events or emergencies

  • Office closures or relocations

  • Staffing changes

  • Seasonal hours

  • Temporary routing needs

When changes are needed quickly, we respond — ensuring callers always receive accurate information.

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Overview

Trusted for Business-Critical Communications

Our telephony and VoIP services support organizations where missed calls, incorrect routing, or downtime directly impact operations — including multi-office, customer-facing, and time-sensitive environments.

The focus is always the same: consistency, reliability, and a professional caller experience.

Integrated with Managed IT Services

For many clients, telephony is managed as part of their broader IT services. This provides:

  • A single point of accountability

  • Faster issue resolution

  • Better coordination between systems

  • Fewer vendors to manage

Whether bundled or standalone, our approach remains proactive, documented, and reliable.

Who This Service Is For

Business phone and VoIP services are ideal for organizations that:

  • Depend on inbound calls for daily operations

  • Operate across multiple offices or locations

  • Need reliable after-hours and emergency routing

  • Want consistent, professional communications

  • Prefer proactive support over reactive fixes

What to Expect
A short discovery conversation
Review of your current phone system and call flow
Clear recommendations aligned with your operations
No pressure. No obligation.